Refund Request
We are sorry your event was canceled or rescheduled. Through this form, you can request your ticket refund quickly and securely.
Before you begin
Please make sure you have the following information ready:
- Your official ID card.
- A clear photo of your tickets.
- Your bank account cover page.
- The purchase locator shown in your order.
⚠️ Only requests with complete information matching the original buyer's data will be processed.
Important information
- Our team will validate your information within 3 to 5 business days.
- You will receive an email confirming approval or observations if information is missing.
- Approved refunds will be processed in approximately 5 to 10 business days, depending on the bank.
💬 If you have questions, you can contact us via WhatsApp or email.